24x7 Support

Outsourcing Security Part 2: Measuring the Cost

by Jim McLendon ... cost. Some managed security services contracts provide 8 or 10 hours of coverage and support, while others deliver 24x7 support. ... http:/.../Research/ResearchHighlights/Outsourcing/2002/04/research_notes/MI_EV_XJM_04_09_02_1.asp - 26k - 2002-04-09 Summary: Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

CompuData, Inc.

... small to mid-size businesses' IT needs, including system design, networking, telecommunications, remote access, Internet security, and 24x7 support services.</ ... http://directory.technologyevaluation.com/profile.aspx?vid=17844 - 4k

Messaging: Lotus Notes Domino R5 vs. Microsoft Exchange 5.5

by P. Hayes ... Both Lotus and Microsoft offer highly skilled and trained employees for 24x7 support and both receive high marks for overall customer satisfaction. ... http:/.../Research/ResearchHighlights/GroupwareMessaging/2000/04/research_notes/PN_GW_MPH_04_19_00_1.asp - 11k - 2000-04-19 Summary: This note compares the two leading collaborative messaging systems, Lotus Notes and Microsoft Exchange, in the areas of functionality, technology, cost, service, support, corporate viability, and corporate strategy.

USinternetworking: One Suite ASP

by A. Turner ... that deliver the necessary hardware, software, networking, security, data center facilities, implementation services, maintenance, and 24x7 support for a ... http:/.../Research/ResearchHighlights/eCommerce/2000/03/news_analysis/NA_EC_ADT_03_29_00_1.asp - 11k - 2000-03-29 Summary: USi Delivers Complete Set of ASP Enterprise Solutions for Buying and Selling over the Internet.

United Messaging Extends Global Reach ~ Opens Offices in London ...

by P. Hayes ... United Messaging has strengthened its 24x7 support to include support for 11 languages to satisfy the needs of multinational corporations. ... http:/.../Research/ResearchHighlights/GroupwareMessaging/2000/06/news_analysis/NA_GW_MPH_06_22_00_1.asp - 5k - 2000-06-22 Summary: Having opened offices in both London and Amsterdam United Messaging is well on its way to securing a strong foothold in the messaging Application Service Provider (ASP) industry.

Is There a Street Corner for a Vendor-neutral Third Party Support ...

by P.J. Jakovljevic ... 24x7 support coverage with 30-minute or less guaranteed response; application fixes for serious issues and tax and regulatory updates, which are delivered ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/VN_ER_PJ_04_20_07_1.asp - 20k - 2007-04-20 Summary: Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

Open Source and Linux, IT Services: Red Hat Linux and Open Source ...

... Red Hat's solutions include Red Hat Enterprise Linux operating platforms and services such as consulting, 24x7 support, Red Hat Network. ... http:/.../Open-Source-and-Linux-IT-Services/Red-Hat-Red-Hat-Linux-and-Open-Source-Consulting.html - 5k - 2009-11-18

Talisker Technologies Inc.

... Customers are offered 24x7 support from a dedicated team of technicians. ... Customers are offered 24x7 support from a dedicated team of technicians. ... http://directory.technologyevaluation.com/profile.aspx?vid=11165 - 2k

IBM Tries to Take More Market Share from Oracle, BMC, and CA

by M. Reed ... The four areas of focus include: Database Administration; Performance Management; Recovery and replication management (the ability to provide 24x7 support); ... http:/.../Research/ResearchHighlights/DataWarehousing/2000/09/news_analysis/NA_DW_MFR_09_22_00_1.asp - 7k - 2000-09-22 Summary: IBM has announced a four-year, $200 million investment to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise servers. They will attempt to compete more effectively with Computer Associates (which acquired Platinum Technology and Sterling Software), BMC, and Oracl

Delivering Adaptive Discovery for Business Process Management

by Hans Mercx ... Its solution is localized in twenty languages, with local offices all over the world, and a 24x7 support group is available. With ... http:/.../Research/ResearchHighlights/bpm/2006/10/research_notes/PN_BP_HM_10_13_06_1.asp - 18k - 2006-10-13 Summary: Designing processes for business process management solutions can be daunting, as all flows, rules, and exceptions have to be defined. With Adaptive Discovery from Ultimus, however, processes can be designed on a high level, and exceptions defined after deployment.