While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.
billing scheduling software
front-office capabilities such as billing for utility companies or, the provision of customer communication solutions and services, centered on the lifecycle of customer interaction, including pre-sales, ordering, fulfillment, servicing, and up-selling situations, outside of the conventional realm of an ERP system. While the pure CRM suite vendors, particularly Interactive Selling Systems providers (e.g., Selectica , FirePond , Trilogy , Calico , Access Commerce , Pivotal , etc.) that offer some