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Call Center Protocols: Getting Problems Solved! » The TEC Blog

... At this severity level, a ticket had to be escalated within 15 minutes of the initial call, and had to be resolved within 2–4 hours. Severity 2. ... blog.technologyevaluation.com/blog/2008/07/15/call-center-protocols-getting-problems-solved/ - 43k - 2008-07-15

Teloquent To et: Now You Can Call Or Use The Web

by D. Geller ... To et: Now You Can Call Or Use The Web D. Geller - April 21st, 2000 Event Summary. Teloquent Communications Corporation has its roots ... http:/.../Research/ResearchHighlights/eCommerce/2000/04/news_analysis/NA_EC_DPG_04_21_00_1.asp - 5k - 2000-04-21 Summary: Teloquent introduced a new release of its software to integrate phone and web-based customer service.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Bolstering the Call Center with Service Resolution Management Processes PJ Jakovljevic - December 14, 2007. ... Bolstering Call Center (and Other CRM) Processes. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Bolstering the Call Center with Service Resolution Management Processes PJ Jakovljevic - December 14, 2007. ... Bolstering Call Center (and Other CRM) Processes. ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

HP: Why Not Just Call It “e-Vectra.com”?

by C. McNulty ... Why Not Just Call It "e-Vectra.com"? C. McNulty - Date, 2000 Event Summary. [PCWeek - 22 February 2000] Hewlett-Packard Co. [NYSE ... http:/.../Research/ResearchHighlights/HardwareOS/2000/04/news_analysis/NA_HW_CFM_04_11_00_1.asp - 7k - 2000-04-11 Summary: HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen . Featured Author - Glen S. Petersen - October 21, 2004 1. In Search of a Charter. 2. In Search of a Definition. 3. In Search of Success. ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

CRM, Success, and Best Practices: A Wake Up Call Part Two ...

by Glen S. Petersen . Featured Author - Glen S. Petersen - October 22, 2004 1. Review. 2. The Model. 3. Policy and Strategy. Complete ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_22_04_1.asp - 25k - 2004-10-22 Summary: To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy

NetLert Communications

... NetLert Communications, Inc. brings over 6 years of software development and marketing expertise to the call center industry. Originally ... http://directory.technologyevaluation.com/profile.aspx?vid=12804 - 5k

Data-Tel Info Solutions

... Data-Tel is a leading provider of advanced call center software, debt collection software, CRM software, predictive dialing, call recording, monitoring, and ... http://directory.technologyevaluation.com/profile.aspx?vid=13027 - 2k

Noetica Ltd.

... Call Center, Call Center, Call Center Customer Interaction Management, Customer Interaction Management, Customer Interaction Management Customer Management ... http://directory.technologyevaluation.com/profile.aspx?vid=15866 - 3k