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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer community software


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer community software  an easily accessible centralized customer database, keeping track of events and coordinating activities, and managing important sales and marketing processes. With the internal operational aspects being addressed by traditional CRM tools and strategies, the social layer aimed at engaging the wider Internet-based community can smoothly transition external conversations inward, continuing on the path towards a meaningful business relationship. Social CRM Requires a Different Mindset As stated above, many

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer community software

Software Selection, Mafia-style


The Guardian's excellent article How to Do Business Like the Mafia lists 7 rules for running a successful business—legitimate or otherwise. And where there are business rules, of course, there’s enterprise software. Which led me to wonder just how the Mafia would go about the enterprise software selection process. Happily, we have Cosa Nostra's “10 Commandments” to help us

customer community software  that thing ? Obviously. Customer relationship management? Not so much, maybe, but who knows? If you know, I’d certainly like to hear from you. Comment below. And if you liked this post, you might also be interested in How to Kill Your Software Selection Project in 10 Very Easy Steps . Read More

The No-drama Software Upgrade


When you upgrade enterprise application software, you want to realize expected benefits as quickly as possible and minimize costs, disruption, and risk. In tough economic times, there is absolutely no room for budget overruns and the potential disruption to business operations—which are always risks of an application upgrade. An end-user management solution can help you realize return on investment (ROI). Find out how.

customer community software  order-to-cash cycle, or improving customer satisfaction. All too often, they find that the expected business results aren't forthcoming. This may occur because users don't know how to use new functionality correctly or be the result of some unforeseen inefficiency in a complex business process. Get the Answers to Critical Questions Knoa EPM captures metrics needed to address some of your most critical user performance questions, such as: Are my employees able to execute critical business processes Read More

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

customer community software  capabilities. This continuity in customer relationships and adoption should be possible owing to the same data model, consistent user and administration data, consistent customizing and configuration, consistent functionality, and the fact that the UI and database structure are the same between SAP's on-demand and on-premise solutions, which is something that not many competitors can brag about. For instance, the likes of Salesforce.com do have application programming interfaces (API) that support Web Read More

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

customer community software  Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Introduction So you have just completed implementing an enterprise resource planning (ERP) software package and you think you're set for the next five years—and I have a bridge in Brooklyn that I want to sell you. Once a year (or more frequently if you have really angered the software gods), the vendor issues a new release. With the new release come promises of new functionality, better performance, or incorporation of Read More

Rishabh Software


Rishabh Software is an ISO 9001:2000 and ISO 27001 certified company. Rishabh provides an array of solutions in the fields of IT, IT-enabled services (ITES), and business process outsourcing (BPO). The company is headquartered in Gujarat (India).

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webMethods Gets Active (Software That Is)


In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B e-commerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerce.

customer community software  a large, blue chip customer base , said Phillip Merrick, webMethods CEO. By combining our product offerings, webMethods and Active Software are redefining the integration software market by delivering the first end-to-end solution that operates inside, outside, and across the corporate firewall. Market Impact Active recently entered into a marketing agreement with Acta (for more information see, Acta Gets Active , May 25, 2000 ), and it will be interesting to see how this development affects the Read More

Moxie Software


Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in business, share knowledge, and collaborate. Moxie Insight, Moxie's thought leadership division, provides research in enterprise technology, talent development, and collaborative innovation.

customer community software  Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in business, share knowledge, and collaborate. Moxie Insight, Moxie's thought leadership division, provides research in enterprise technology, talent development, and collaborative innovation. Read More

Addsum Business Software


Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven custom programming and commercial software development services. Addsum’s applications run almost exclusively on Microsoft network operating system platforms. The company is located in Salt Lake City, Utah (US).

customer community software  accounting business software,accounting software,accounting software solution,addsum business,addsum business software,addsum business software help,addsum business software, inc.,business software,construction accounting software,corporate accounting software,inventory and accounting software,manufacturing accounting software,produce accounting software,project accounting software,retail accounting software,small business accounting software,trucking accounting software,trust accounting software Read More

A Portrait of the Indian Enterprise Software User


Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures. The Indian market was no exception. But how does vendor growth and expansion relate to the requirements of Indian companies researching and purchasing enterprise software? What is the profile of a company in India that is looking for enterprise software?

customer community software  not only grown their customer base, but also expanded their personnel and research and development (R&D) efforts. And this growth is expected to continue into the coming years as India’s economy continues to flourish. But how does growth and expansion on the vendor front relate to the needs and wants of Indian companies researching and purchasing enterprise software? What is the profile of a company in India that is looking for enterprise software? TEC Data Analysis: India With the help of my data guru Read More

Lilly Software Visualizes Its eBusiness Offering, NOW


With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market race.

customer community software  orderly way to increase customer service and profit on a period-by-period basis. Consequently, with its intuitive and easy-to-use graphical nature, the VISUAL suite enables companies to capture accurate, real-time data about their plant-level business processes using ERP, E-Business, finite scheduling, MES, Quality Management, Customer Relationship Management (CRM), and WMS capabilities. The big recent license driver has been VISUAL CRM, part of the VISUAL Manufacturing suite. The product supports Read More

Software Services


Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation initiatives. The company leverages its global delivery model to accelerate schedules with a high degree of time and cost predictability. Espire's approach focuses primarily on new methods of conducting business, combining IT innovation and adoption while at the same time leveraging an organization's current IT assets.  

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Quadrant


Quadrant, a division of Logibec, develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution integrating best practices for Human Resources, Staff Scheduling and Payroll into a single system. Fully configurable, Quadrant HR™ conforms to the way you work without costly programming customizations. You can create and automate workflows across the organization. Quadrant HR™ is designed to improve employee processes from ‘hire to retire’ for simple to complex multi-site, multi-position, multi-contract workplaces. Experience the power of effective, automated business processes that save you time and money. Quadrant HR - Smart. Simple. Seamless.

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Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail


Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders have begun to demonstrate an ability to achieve market advantage through the effective use of specialized enterprise applications. As a result, the requirement for all retailers to increase their investment in IT and adopt best practices has thus grown.

customer community software  (e.g., procurement, marketing, finance, customer service, etc.). Thereby this improves their operating efficiencies and financial performance, and strengthens their relationships with customers and suppliers. Therefore, companies in the retail market do have specific IT requirements to support and optimize their operations. To that end, general enterprise resource planning (ERP) solution providers have traditionally been unable to fully meet the demands of these organizations, but recently, some major Read More