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TEC Analysts Want to Know About Your Software Solution
Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group.

know your customer software  Analysts Want to Know About Your Software Solution Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group. That's why it's very good idea to let us know more about your software solutions, your company, and your plans for the future. Your products could be featured in research materials like these, promoted to TEC's 2.2 million monthly visitors: buyer's guides vendor spotlights certification reports product briefs Read More

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Documents related to » know your customer software


Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

know your customer software  Customers Better Once you know what your prospects want, do not bombard all potential customers with general promotional messages—as you’re likely to lose their interest. You should target only those prospects interested in what you have to offer. As for existing customers, you should use level of satisfaction as the criterion by which to target them; an unhappy customer will be unlikely to want to buy from you, no matter how tempting your offer may be. Create Dynamic Customer Profiles Profiles Read More
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

know your customer software  they've never had but know they need. Get users to think outside the box, challenge their comfort level, and document anecdotal processes. White papers and cases on similar companies are also a good way to glean information. If you have an implementation partner, whether professional services from your software vendor or a third party consulting firm, inquire about requirements they used in other projects. They will usually remove all the proprietary information first but key implementation information Read More
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

know your customer software  and phone number (we know 108 solutions that do this!). In a nutshell – focus your vendor demonstration time on your most unique and important requirements. The final script should be provided to the vendors approximately 2-3 weeks prior to the conduct of the demonstration. This will allow the vendors adequate time to prepare and maximize your time together. Red flag #4 special notice: There are a few vendors who notoriously refuse to follow demonstration scripts if they feel they can get away with it. Read More
The Case Against Modifying Your Enterprise Software
Consider the case of two hypothetical companies—Company A and Company Z—each using an identical enterprise software package delivering identical core

know your customer software  But they may not know how much work, time and expense is saved elsewhere in the organization – generally in accounting — because of the additional steps they are suddenly faced with. Employees may not be aware that the alteration they are requesting will cost tens of thousands of dollars up front and cost even more to maintain down the road. In some cases, department leaders and employees may have legitimate concerns about adopting new software. Perhaps their performance is measured in a way that Read More
Lilly Software Visualizes Its eBusiness Offering, NOW
With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market

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A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors
Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the

know your customer software   Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

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Ultimate Software: Delivering Breakthrough Products
Ultimate Software is in a very competitive market. Its continued success is fueled by relentlessly delivering new products and incremental innovation. A few

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Cougar Mountain Software
Since 1982, 19,000 clients have turned to Cougar Mountain Software for their accounting software solutions. Cougar Mountain provides software applications for

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iScala ERP Software
Epicor@s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e

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Can Lilly Software Get More VISUAL?
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong offerings and efficient

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webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods

know your customer software  owned subsidiary of webMethods, known as Wolf Acquisition, would merge Active into webMethods with each issued and outstanding share of Active's common stock, at a par value of $.001 per share, to be converted into $.527 non-assessable shares of webMethods common stock. The transaction will be accounted for as a pooling-of-interests. The president, CEO, and chairman of webMethods, Phillip Merrick, will stay in his current position. R. James Green, Active's CEO, will become the technology chief and Read More
Logic Software
Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and

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