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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 know your customer software


TEC Analysts Want to Know About Your Software Solution
Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group.

know your customer software  Analysts Want to Know About Your Software Solution Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group. That's why it's very good idea to let us know more about your software solutions, your company, and your plans for the future. Your products could be featured in research materials like these, promoted to TEC's 2.2 million monthly visitors: buyer's guides vendor spotlights certification reports product briefs

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Documents related to » know your customer software

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

know your customer software  Customers Better Once you know what your prospects want, do not bombard all potential customers with general promotional messages—as you’re likely to lose their interest. You should target only those prospects interested in what you have to offer. As for existing customers, you should use level of satisfaction as the criterion by which to target them; an unhappy customer will be unlikely to want to buy from you, no matter how tempting your offer may be. Create Dynamic Customer Profiles Profiles Read More

Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

know your customer software  they've never had but know they need. Get users to think outside the box, challenge their comfort level, and document anecdotal processes. White papers and cases on similar companies are also a good way to glean information. If you have an implementation partner, whether professional services from your software vendor or a third party consulting firm, inquire about requirements they used in other projects. They will usually remove all the proprietary information first but key implementation information Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

know your customer software  and phone number (we know 108 solutions that do this!). In a nutshell – focus your vendor demonstration time on your most unique and important requirements. The final script should be provided to the vendors approximately 2-3 weeks prior to the conduct of the demonstration. This will allow the vendors adequate time to prepare and maximize your time together. Red flag #4 special notice: There are a few vendors who notoriously refuse to follow demonstration scripts if they feel they can get away with it. Read More

The Case Against Modifying Your Enterprise Software


Consider the case of two hypothetical companies—Company A and Company Z—each using an identical enterprise software package delivering identical core functionality. Company A has the same number of users, but the total cost of ownership (TCO) experienced by Company Z is about twice the TCO enjoyed by Company A. Why? We explain.

know your customer software  But they may not know how much work, time and expense is saved elsewhere in the organization – generally in accounting — because of the additional steps they are suddenly faced with. Employees may not be aware that the alteration they are requesting will cost tens of thousands of dollars up front and cost even more to maintain down the road. In some cases, department leaders and employees may have legitimate concerns about adopting new software. Perhaps their performance is measured in a way that Read More

Lilly Software Visualizes Its eBusiness Offering, NOW


With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market race.

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A Software-as-a-service Primer for Independent Software Vendors


Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across nearly every industry. This primer outlines how independent software vendors (ISVs) must respond to these realities in order to meet the changing needs of their customers, employees, and business partners; and ensure their long-term viability and competitiveness.

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On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors


Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the number of options available for managing, delivering, and paying for software applications. Many independent software vendors recognize the benefits of offering software as a service--a delivery alternative that can present long-term benefits for all parties.

know your customer software   Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

know your customer software  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More

Ultimate Software: Delivering Breakthrough Products


Ultimate Software is in a very competitive market. Its continued success is fueled by relentlessly delivering new products and incremental innovation. A few years ago, the company’s strategic initiatives were to evolve of their software-as-a-service (SaaS) delivery model and launch new features targeted to medium sized enterprises. Learn how a new product portfolio management (PPM) solution helped Ultimate Software reach its goals.

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Cougar Mountain Software


Since 1982, 19,000 clients have turned to Cougar Mountain Software for their accounting software solutions. Cougar Mountain provides software applications for midsized businesses and nonprofit organizations in need of accounting software, fund software, or point of sale (POS) software and hardware across a broad range of industries requiring customizable solutions. Cougar Mountain is based in Boise, Idaho (US).

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iScala ERP Software


Epicor’s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e-business infrastructure focusing on a fully integrated set of ledgers. Among the software’s many features are: multi-dimensional account structure, currency and ledger revaluation, continuous and periodic consolidation, cash flow forecasting, automatic payments with payment ledger integration.    

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Can Lilly Software Get More VISUAL?


Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong offerings and efficient distribution model for its target niche. However, the future is not going to be quite so bright unless the company overcomes serious challenges.

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webMethods Gets Active (Software That Is)


In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B e-commerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerce.

know your customer software  owned subsidiary of webMethods, known as Wolf Acquisition, would merge Active into webMethods with each issued and outstanding share of Active's common stock, at a par value of $.001 per share, to be converted into $.527 non-assessable shares of webMethods common stock. The transaction will be accounted for as a pooling-of-interests. The president, CEO, and chairman of webMethods, Phillip Merrick, will stay in his current position. R. James Green, Active's CEO, will become the technology chief and Read More

Logic Software


Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and "shrinkwrap" software development. It is a privately owned company with headquarters in Toronto, Ontario (Canada), and an offshore development department located in Belarus. Logic Software products are used at sites in over fifteen countries.

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