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TEC Analysts Want to Know About Your Software Solution
Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group.

know your customer software  Analysts Want to Know About Your Software Solution Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group. That's why it's very good idea to let us know more about your software solutions, your company, and your plans for the future. Your products could be featured in research materials like these, promoted to TEC's 2.2 million monthly visitors: buyer's guides vendor spotlights certification reports product briefs Read More
ERP for Manufacturing (SMB)
TEC's new ERP for Manufacturing (SMB) evaluation model targets the software requirements of small and medium enterprises. If your organization doesn't have many sites to operate, seeks a so...
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Documents related to » know your customer software


Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

know your customer software  they've never had but know they need. Get users to think outside the box, challenge their comfort level, and document anecdotal processes. White papers and cases on similar companies are also a good way to glean information. If you have an implementation partner, whether professional services from your software vendor or a third party consulting firm, inquire about requirements they used in other projects. They will usually remove all the proprietary information first but key implementation information Read More
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

know your customer software  myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it was available, and how much it cost. He couldn’t. Instead, he said, I should call a separate Parts and Services number. Fair enough. I called Parts and Services and asked the rep if she could give me the information I needed. She couldn’t. Not without a part number anyway. And for that, Read More
The Case Against Modifying Your Enterprise Software
The case against modifying enterprise software is a strong one. Standard software offerings are the products of millions of dollars of research, development

know your customer software  But they may not know how much work, time, and expense is saved elsewhere in the organization—generally in accounting—because of the additional steps they are suddenly faced with. Employees may not be aware that the alteration they are requesting will cost tens of thousands of dollars up front, and cost even more to maintain down the road. In some cases, department leaders and employees may have legitimate concerns about adopting new software. Perhaps their performance is measured in a way that would Read More
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

know your customer software  Customers Better Once you know what your prospects want, do not bombard all potential customers with general promotional messages—as you’re likely to lose their interest. You should target only those prospects interested in what you have to offer. As for existing customers, you should use level of satisfaction as the criterion by which to target them; an unhappy customer will be unlikely to want to buy from you, no matter how tempting your offer may be. Create Dynamic Customer Profiles Profiles Read More
Epicor Financial Management Software (v. 9.05) for Financial Packages Certification Report
Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The

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Year in Review: Top Enterprise Software News and Trends for 2011
With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their

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Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

know your customer software  The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more. Read More
proALPHA Software
proALPHA Software Corporation provides integrated enterprise level software solutions to mid-range discrete manufacturing, engineering and distribution

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Ultimate Software
Ultimate Software delivers cloud-based human capital management (HCM) solutions that help businesses personalize talent acquisition, simplify payroll

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CHAMPS Software, Inc.
Champs Software, Inc. is focused on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital

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Mainsaver Software
Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset

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Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

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RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

know your customer software   Read More
Taking Measures for True Success: How to Choose Software That Meets Your Needs
A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to perform accurate requirements analysis.

know your customer software   Read More

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