Management Of The Customer and Account Information

TEC Products

Product Information Management (PIM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?modelid=228&catid=PIM

A Customer Relationship Management Solution Aims To Cover all the ...

by Osman Baig and Shahid Hannan ... offers a unified interface for account and contact ... CRM also captures all customer communications, whether ... workgroup scheduling and task management features the ... http:/.../Research/ResearchHighlights/CRM/2006/08/research_notes/PN_CR_OB_08_17_06_1.asp - 29k - 2006-08-17 Summary: Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

A Tectonic Shift in Communications Customer Life Cycle Management

by P.J. Jakovljevic ... Amdocs Content Revenue Management 6. Manages the ... change services, change their account information, check the ... independent and automated customer service center ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_04_05_1.asp - 18k - 2005-08-04 Summary: Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

Integrating Customer Relationship Management and Service ...

by P.J. Jakovljevic ... dynamic scripting, and built-in process management must help ... of course, wants to know the account number "before ... common is the case of the customer asking an ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 17k - 2007-12-07 Summary: The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... Knowledge management (KM) is at the core of integrating CRM ... site, without having to take into account who the ... Customer segmentation is not a new idea, since ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Exact Software--Working Diligently Towards the 'One Exact' Synergy ...

by P.J. Jakovljevic ... DM), and item (product) management subsystems via ... portal opens visibility to account information in the e ... This alone greatly enhances the customer's sales cycle ... http:/.../Research/ResearchHighlights/Erp/2004/02/research_notes/EN_ER_PJ_02_26_04_1.asp - 13k - 2004-02-26 Summary: By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers of enterprise applications (such as business process management and business activity monitoring), Exact Software may have gotten the wherewithal to almost be reckoned with uniform

Can ERP Speak PLM?

by Jim Brown ... SCM) and customer relationship management (CRM), companies ... design reviews, market analysis, customer preferences, supplier ... product must be taken into account. ... http:/.../Research/ResearchHighlights/PLM/2008/09/research_notes/TU_PL_ER_XJB_09_05_08_1.asp - 12k - 2008-09-05 Summary: Because product lifecycle management (PLM) offers a host of benefits to manufacturers, it has become one of the fastest growing categories of enterprise applications. But a PLM system needs to work hand-in-hand with an enterprise resource planning system, so how can an organization integrate these two e

Sales Force Automation, Customer Relationship Management, and ...

by Dave Stein and Al Case ... automation (SFA) technology, and customer relationship management ... tools are great for management—after all ... consolidate pipeline and account status information ... http:/.../Research/ResearchHighlights/CRM/2006/05/research_notes/MI_CR_XDS_05_23_06_1.asp - 13k - 2006-05-23 Summary: Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.

Epicor Claims The Forefront Of CRM.NET-ification Part 1

by P.J. Jakovljevic ... call logs, service agreements, and account balances at ... stays on top of call management and problem ... external customers by using Clientele Customer Support and ... http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_11_02_1.asp - 13k - 2002-06-11 Summary: By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can keep it in the mid-market leadership race amongst a

Continuous Data Quality Management: The Cornerstone of Zero ...

by Greg Leman, CEO, Metagenix, Inc. ... case of an incorrect general ledger account that throws ... to notify a multi-million dollar customer of a ... framework, a continuous data quality management tool to ... http:/.../Research/ResearchHighlights/DataWarehousing/2002/10/research_notes/MI_DW_XGL_10_18_02_1.asp - 18k - 2002-10-18 Summary: Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector. It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then remodel the entire house.

Customer Data Integration: A Primer

by Lyndsay Wise ... part of the IBM Master Data Management (MDM) suite ... It also leverages customer data in real time and ... organizations to find any data set, account, or transaction ... http:/.../ResearchHighlights/BusinessIntelligence/2006/08/research_notes/TU_BI_LW_08_22_06_1.asp - 21k - 2006-08-22 Summary: Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.