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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 software for customer management


Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

software for customer management  efforts will likely require software re-engineering. In addition, for vendors that try to support both an on-demand or SaaS model and on-premise licensed software, the differences in the business and development cycles are so complex, that it might put their business model at risk. To truly embrace SaaS, these vendors must be willing to cannibalize sales of their proprietary, cash-cow systems, which will not be an easy sell to either shareholders or executive decision makers whose compensation is tied to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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KANA Software and Ciboodle Join Forces for Customer Experience Perfection


The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software, a longstanding customer service

software for customer management  Software and Ciboodle Join Forces for Customer Experience Perfection The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software , a longstanding customer service software provider, which has lately Read More

Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail


Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders have begun to demonstrate an ability to achieve market advantage through the effective use of specialized enterprise applications. As a result, the requirement for all retailers to increase their investment in IT and adopt best practices has thus grown.

software for customer management  Software Vendors Part One: Software Requirements for Retail Introduction There are some interesting dynamics within the retail market segment. On one hand, the market is has been penetrated less by enterprise applications than most other economic sectors, in part because retailers have largely been remiss in leaving mainframes and other legacy technologies behind. Also, the sector has shown some resilience even during the recent and potentially ongoing economic malaise, in part as the consumers have been Read More

Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

software for customer management  those that support the software as a service (SaaS) model, and vendors that specialize in best-of-breed offerings for specific CRM functions and industries. The demand for CRM SaaS offerings has been booming according to IDC. This trend should continue for the foreseeable future. Although at present, on-demand CRM applications make up a small segment of the overall CRM market, throughout 2004 and 2005 the demand for CRM SaaS offerings has been booming. IDC , a global market intelligence firm, has Read More

17 Rules of the Road for Customer Relationship Management


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software for customer management  form of contact management software successfully for years and, at first, CRM may not seem much different. However, if you take a closer look at CRM, you'll see that its capabilities go far beyond contact management. CRM systems contain more information about your customers. With CRM, your support and service agents have immediate access to all the information they need to completely resolve customer inquiries. Your field sales reps can look up more than just customer contact information before they make Read More

Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization


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software for customer management  for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

ERP for Services (Non-manufacturing) for Industrial Automation


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Starting with a list of nine qualified solutions, TEC issued requests for information (RFIs) to each of the vendors. Based on the RFI responses, the company was able to compare the nine solutions and develop a shortlist of the three most promising ones for in-depth evaluation.

TEC also helped the company collect market data, and prepare scripts for a formal demonstration session—a key component of the final selection process.



software for customer management  for Services (Non-manufacturing) for Industrial Automation Company Profile Industry:   Business Services and Consulting Annual Revenue Range:   $10 to $50 million Company Size:   101 to 250 employees Number of Sites:   2–10 sites Approx. Num Of Users:   101–200 users Region:   Africa Asia Southeast Asia (including the Far East and Japan) Europe (east and south) Europe (west and north, including the United Kingdom) Latin America (Mexico, Central America, and South America) North America Read More

Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations


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software for customer management  packages, as well as software development kits (SDK) that help address a PSO's unique requirements through customization and integration. Acting as a hub that integrates and manages data for the bid-to-bill cycle, these best-of-breed solutions also provide Web-based capabilities that are effective, yet affordable by providing only an organization's missing PPM pieces. In addition, for those organizations with minimal IT resources, on-demand, hosted PPM solutions can significantly reduce the initial costs Read More

Navigator One for SAP Business One: ERP for SMB Competitor Analysis Report


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software for customer management  One for SAP Business One: ERP for SMB Competitor Analysis Report The accounting and ERP for small and medium businesses (SMB) evaluation model targets functional requirements for a fully featured accounting solution. In addition to supporting accounting requirements, it is applicable for those researching an ERP system suitable for small and medium businesses (SMB). It includes categories such as General Ledger, A/P and A/R, Payroll, Job and Project Costing, Multinational Accounting, Read More

SYSPRO ERP (version 6.1 SP1) for ERP for Manufacturing (SMB) Certification Report


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software for customer management  for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Configuration and Change Management for IT Compliance and Risk Management


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software for customer management  that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk. Read More

Case Study: SAP and Marketing Management


By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue.

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The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


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software for customer management  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More

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The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

software for customer management  IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations. Read More