Telephony Products and Services

TEC Products

ERP for Services (Non-manufacturing) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?modelid=439&catid=ERP ERP Services (Non Manufacturing) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=1&productId=2100 ERP for Services (Non-manufacturing) Evaluation Center http://erp.technologyevaluation.com/services/

Customer Care and Billing (CC&B) RFP Templates

... Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products ... http://rfp.technologyevaluation.com/store.asp?catid=27 - 27k - 2007-12-04

Customer Care & Billing RFP Template

... Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products ... http://rfp.technologyevaluation.com/store.asp?catid=27&productid=1908 - 26k - 2007-12-04

Recognition for IP Telephony Open Source Style » The TEC Blog

... delivering IP telephony but the Asterisk project appears like a fertilizer treatment for growing quite a variety of products and services around itself. ... blog.technologyevaluation.com/blog/2007/11/14/recognition-for-ip-telephony-open-source-style/ - 40k - 2007-11-14

RFP Templates By Category

... Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products ... http://rfp.technologyevaluation.com/store.asp?catid=-1 - 66k - 2007-12-04

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... and about upgrade issues, or to inquire about or request new products and services. ... Although computer-telephony integration (CTI) systems do a great job at ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... and about upgrade issues, or to inquire about or request new products and services. ... Although computer-telephony integration (CTI) systems do a great job at ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y ...

by P.J. Jakovljevic ... mobile and wireless systems submarine network solutions; internet protocol [IP] network solutions, IP telephony and voice over ... other products and services. ... http:/.../Research/ResearchHighlights/ERP/2007/01/research_notes/VN_ER_PJ_01_22_07_1.asp - 26k - 2007-01-22 Summary: Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand, enterprise resource planning software-as-a-service application. Its solution is good news for small and medium businesses in more ways than one.

The Lexicon of CRM - Part 1: From A to I

by Randy Garland ... the site are popular, and, in turn, what products or services are being ... CTI - "Computer-Telephony Integration." Links incoming phone call information with ... http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_12_01_1.asp - 24k - 2001-10-12 Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

What Does the Future Hold for PRM?

by P.J. Jakovljevic ... range from traditional paper-based mail, phones, fax, computer-telephony integration (CTI ... By combining its products, services, and staff resources, GXS hopes to ... http:/.../Research/ResearchHighlights/eCommerce/2004/03/research_notes/TU_EC_PJ_03_06_04_1.asp - 13k - 2004-03-06 Summary: Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much business going through indirect sales channels in the next five years, the need for some form of partner relationship management (PRM) should not be

Peregrine Swoops Down On Network Monitoring Company

by D. Geller ... network management products, cost allocation services and call center products, primarily in ... Second, telephony expertise may allow Peregrine to integrate ... http:/.../Research/ResearchHighlights/eCommerce/2000/02/news_analysis/NA_EC_DPG_02_23_00_1.asp - 6k - 2000-02-23 Summary: Peregrine Technologies, a company with strength in infrastructure management solutions and burgeoning E-commerce aspirations has purchased Telco Research, a specialist in voice and data network monitoring.